ACTIVE TRAFFIC ADVISORIES (VIEW ALL):

COVID-19 Information

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To learn more about PA Turnpike conditions or to contact us, use one of these resources:

ON THE PA TURNPIKE

  • Variable & Digital Message Signs — nearly 100 signs along the Turnpike

BY PHONE

  • 511 – For road conditions dial 511 within Pennsylvania, or 877-511-PENN (7366) outside of Pennsylvania - 24/7
  • Customer Service Center 877-736-6727

Hours:

  • Self-service options: 24/7
  • For agent assistance with E-ZPass or Toll By Plate issues:
    M-F, 8 am – 6 pm
  • For agent assistance with general inquiries or permit questions:
    M-F, 8:30am – 4:30 pm

WALK IN CENTER: E-ZPass and Toll By Plate assistance
300 East Park Drive
Harrisburg, PA 17111

TOLL BY PLATE PAYMENT MAILING ADDRESS
PA TURNPIKE TOLL BY PLATE
PO Box 645631
Pittsburgh, PA 15264-5254

ON THE WEB

These are times of fast-changing news around COVID-19. If you plan to travel the PA Turnpike in the upcoming weeks, you should check this site before you go. The PA Turnpike is a roadway with 588,000 daily customers. We believe these steps will help cut the spread of COVID-19 and serve to help protect customers and employees.

No cash accepted, no stopping at tollbooths on Turnpike “Ticket System”

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In response to the COVID-19 pandemic, the Pennsylvania Turnpike Commission (PTC) will no longer accept cash and credit cards on its mainline ticket system. All tolls will be assessed electronically via E-ZPass or the PA Turnpike TOLL BY PLATE program as vehicles travel at posted speed limits through tolling points.

With the PA Turnpike TOLL BY PLATE, high-speed cameras capture license-plate images as vehicles pass through. The registered vehicle owner can expect their invoice approximately 40 days after their initial travel date made through the tolling point. Invoices can be paid online, by phone or by mail.

For more information on how it works, visit: www.nocashzone.com.

LIMITED SERVICES NOW AVAILABLE AT TURNPIKE SERVICE PLAZAS

In response to the COVID-19 pandemic, the PA Turnpike is taking all possible precautions to protect the health of our customers and our employees. We are asking for our customers’ patience with any inconvenience these measures may create. Patrons should not congregate, and everyone is encouraged to maintain a 6-foot distance.

For detailed service plaza concept availability and hours in response to COVID-19, click here. Normal posted hours currently do not apply.

Turnpike’s Administrative Offices temporarily closed

Effective March 16, and until further notice, access to all PTC administrative office buildings (including CAB, TIP, WRO and ERO) will be restricted. No employees, guests, consultants, or contractors are permitted to enter. All tours of PTC facilities are also suspended.

TESTIMONY ON IMPACT OF COVID-19 ON PA TURNPIKE
GIVEN TO PENNSYLVANIA HOUSE TRANSPORTATION COMMITTEE
JUNE 4, 2020

E-ZPASS CUSTOMER SERVICE CENTER WALK IN SERVICES TEMPORARILY CLOSED

Please be advised, the PTC E-ZPass Call Center hours have changed. Our call center service representatives will be available Monday through Friday, 8am to 6pm. The Customer Service Center walk in services will be closed to the public until further notice. Our website, automated phone system, and mobile app will still be available during this time. Thank you.

We apologize for any inconvenience this may cause during this unprecedented time.

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