It means that your transponder was not read for your travel, but our image processing system identified you as an E-ZPass customer in good standing. You were either identified by matching the license plate of the vehicle being driven to a plate listed on your E-ZPass account or by matching the registration information of the vehicle to the name and address on your account.

If we cannot determine your actual travel, the PA Turnpike assesses a flat toll rate of $10 (class 1 or 2) called a V-toll charge. If you receive a V-toll charge, check to see that your transponder is properly mounted (Refer to the mounting instructions or the alternate instructions sent to you in your welcome packet).

If you have further questions, please contact the PA Turnpike E-ZPass Customer Service Center at 1-877-736-6727 and when prompted, say "Customer Service" then select 1.