This charge indicates that your transponder was read at exit, but not at entry (referred to as an orphan exit). The system cannot determine your actual travel so you were charged a flat toll rate of $10. If your vehicle was a Class 3 or higher (not a passenger car), you were charged a maximum toll based on the distance between your point of exit and the farthest entry point on the PA Turnpike. Check to verify your transponder is mounted properly (refer to the mounting instructions or the alternate instructions sent to you in your welcome packet).

If you have further questions, please contact the E-ZPass Customer Service Center at 1-877-736-6727 and when prompted, say "Customer Service" then select 1.