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TOLLBOOTH TRIUMPH: CREDIT CARDS

In the first year, response to the PA Turnpike’s decision to allow customers to use credit cards in the lanes has been overwhelming. The PA Turnpike collected more than $21 million through in-lane credit card payments.

“People just do not carry cash like they used to, and customers were requesting we offer this option. We didn’t anticipate this level of volume, but customers, obviously, are happy we made this change,” said CEO Mark Compton.

The PA Turnpike rolled out this payment option in September 2016 as part of an overall effort to improve the customer experience.

Compton stressed that cash and E-ZPass remain the preferred means of payment and noted that E-ZPass will always be the most affordable way to travel on the Turnpike.

For more information on payment options, CLICK HERE.

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