The Road Ahead

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Leslie S. Richards


As the first woman to chair the Pennsylvania Turnpike Commission, I can attest that change is inevitable, even at and America’s first — and oldest — superhighway. The fact is, our agency’s commitment to change and innovation, to adapt and develop technologies, is precisely why the PA Turnpike continues to be one of the state’s most well-known and valuable assets.

Our mission to provide safe, efficient travel has not changed. But the system itself and our business operations continue to evolve.

Today, more than 500,000 customers rely on our system daily. The Turnpike now comprises 550 miles of interstate and we are adding lane miles and new interchanges at a record clip. We are managing $1 billion in ongoing capital improvements and maintenance projects. We continue to invest in technologies to provide safer travel for our customers.

The Road Ahead is designed to keep our customers, stakeholders and business partners better informed about the changes sweeping our system — changes focused on our core strategic values of safety, innovation and customer service.

In this inaugural issue, you will find an update on the Commission’s Public-Private Partnership (P3) to develop a fiber-optic broadband network and a report on our decision to improve customer convenience by offering in-lane credit card payments. We are providing traffic updates as well as a report on our partnership with the PA Council on the Arts to bring art — yes art — to our service plazas.

I am looking forward to working with my fellow Commissioners and the entire PA Turnpike team as we continue to meet the changing needs and expectations of our partners.

Leslie S. Richards
PA Turnpike Chair