Customers’ Frequently Asked Questions

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How does cashless tolling work?

Cashless tolling allows all customers to pay without slowing down or stopping at tollbooths. Motorists will no longer pay with cash on the roadway and all tolls will be collected electronically at highway speeds. Motorists can use E-ZPass or choose to be billed by PA Turnpike TOLL BY PLATE and receive bills through the mail.

What if I don’t have E-ZPass?

The PTC has introduced a new way for cash customers to pay called PA Turnpike TOLL BY PLATE. We’ll take a picture of your license plate and mail an invoice to the vehicle’s registered owner. Several convenient payment options are provided including online, by phone, and through the mail. Customers will be provided with an offer to open an E-ZPass account for the lower rate when they get their invoice in the mail.

Why is the PTC converting to cashless tolling?

Agencies that have converted to cashless tolling already find it safer, quicker, more convenient for customers, and better for the environment. Under a cashless tolling system, customers do not idle at toll plazas or stop to pay at a tollbooth, which reduces commute times and vehicle emissions. In addition, the growth in E-ZPass usage makes it clear that customers support cashless toll collection. E-ZPass now accounts for more than 75% of all transactions system-wide and is higher than 80% at some interchanges.

Will any toll collectors lose their job because of the new cashless tolling point at the Delaware River?

There will be no layoffs with the closing of the Delaware River Bridge and Delaware Valley Toll Plazas. Employees assigned there were transferred to the new Neshaminy Falls Toll Plaza or they filled other vacancies within the fare collection district.

Will the Turnpike still be as safe as it is today?

Yes. The safety of our customers and our employees will always remain our top priority. The Pennsylvania State Police and the State Farm Safety Patrol will continue to patrol our system and provide service to those in need. In addition, our maintenance crews will continue to ensure safe travel.

Can speeding tickets be issued through this system?

No. By state law, toll collection systems cannot be used for speeding citations. Speed limits on the PA Turnpike will be enforced pursuant to current state laws.

How do I know that my personal information is secure when using E-ZPass or PA Turnpike TOLL BY PLATE?

Motorists who opt to use PA Turnpike TOLL BY PLATE will have the same privacy protections currently enjoyed by our E-ZPass customers. The security of personal and credit information is of primary importance. The PTC maintains Payment Card Industry compliance through a building security system, routine intrusion detection, and penetration testing to secure personal and credit information.