All-Electronic Tolling Customers’ Frequently Asked Questions

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1) How will All-Electronic Tolling (AET) work?
 

AET allows all customers to pay without slowing down or stopping at tollbooths. Motorists will no longer pay with cash on the roadway and all tolls will be collected electronically. Motorists can use E-ZPass or choose to be tolled by license plate and receive bills through the mail.

2) Why consider All-Electronic Tolling?
 

AET is in the best interest of our customers. Agencies that have converted find it safer, quicker, more convenient for customers and better for the environment. Under any AET system, customers do not idle at toll plazas or stop to pay at a tollbooth, reducing commute times and vehicle emissions. In addition, the growth in E-ZPass usage makes it clear that customers support electronic toll collection. E-ZPass now accounts for more than 74% of all transactions system wide and is higher than 80% at some interchanges.

3) How will I pay my toll?
 

Motorists can use E-ZPass or choose to be tolled by license plate and receive bills through the mail. E-ZPass will continue to be the most affordable way to travel the Turnpike.

4) Will I be able to use the PA Turnpike at the Delaware River Bridge in southeastern PA and the Beaver Valley Expressway in western PA if I don’t enroll in E-ZPass?
 

Yes. At All-Electronic Tolling points, motorists are tolled either through E-ZPass or a new license plate capture system called TOLL BY PLATE. Cameras are located on overhead gantries to photograph a vehicle’s license plate. Once a month invoices will be sent to the registered owner of the vehicle. These tolling points will be identified with signs on the road. There will be no need to stop to pay tolls.

5) What will happen to the employees who work on the Turnpike now?
 

We understand going cashless will have a tremendous impact on our workforce. There will be no employee layoffs during the first two AET deployments in 2016. If you are a PA Turnpike employee, get more information by clicking on the Employee Extranet link on the PA Turnpike's Website Homepage.

6) Will the Turnpike still be as safe as it is today?
 

Yes. The safety of our customers and our employees will always remain our top priority. The Pennsylvania State Police and the State Farm Safety Patrol will continue to patrol our system and provide service to those in need. In addition, our maintenance crews will continue to ensure safe travel.

7) Would speeding tickets be issued through this system?
 

No. By state law, toll-collection systems cannot be used for speeding citations. Speed limits on the Turnpike will still be enforced solely by the Pennsylvania State Police.

8) How do I know that my personal information is secure when using E-ZPass or TOLL BY PLATE?
 

Motorists who opt to use TOLL BY PLATE would have the same privacy protections currently enjoyed by our E-ZPass customers. The security of personal and credit information is of primary importance. The PTC maintains Payment Card Industry compliance through a building security system and routine intrusion detection and penetration testing to secure personal and credit information.