CUSTOMER FEEDBACK ABOUT ROADWAY
HARRISBURG -- The Pennsylvania Turnpike
has posted two surveys on its website to evaluate the opinions customers
have concerning Turnpike service and operations. Along
with a general survey a second survey is devoted solely to the E-ZPass
system to determine if the electronic toll system is meeting the travel
needs of Turnpike customers.
The E-ZPass survey is also designed to consider steps the Turnpike might
take to encourage more customers to enroll in the E-ZPass program.
Executive Director John Durbin said, “We are eager to hear from our
customers and get their views and sentiments about the Turnpike and E-ZPass.
Our highest priority is customer service.
We hope that our customers will take the time to fill out the
surveys, so we can determine if we are meeting our mission and take the
necessary steps to improve our service.”
Durbin further explained that, "through the surveys the Turnpike wants to
better understand our customers and learn more about the perceptions they
have of Turnpike employees.”
Customers can access the surveys by going to the Turnpike website at
www.paturnpike.com and click on the “Survey Says” button.
Turnpike officials hope that many different types of travelers will respond
to the survey. “We want to hear from commuters who use the highway
everyday, from travelers who may use it only once a month and from those who
use it once or twice a year. We hope to get everyone,” Durbin said.
The Turnpike system has grown from 160 miles long when
it first opened in 1940 to the current 528 miles which includes the opening
last April of another section of the Mon Fayette Expressway in southwestern
Durbin said, “Through this survey we hope that we get an idea of the
problem spots as well as the things that the Turnpike Commission is doing
right. We really are encouraging our customers to respond, so we can
continue to give them the service they expect, and deserve.”