Kathy Liebler
                        Director of Public Information

    C   O   M   M   I   S   S   I   O   N                N   E   W   S             R   E   L   E   A   S   E

   Contact: Lowman S. Henry (717) 939-9551 Ext. # 2934                          November 19, 1996


        Harrisburg -- The Pennsylvania Turnpike Commission today selected James Alexander Jr., who currently serves as Director of Administration for the New Jersey Department of Community Affairs, to head the Turnpike's new Customer Service Department. In his new role, Alexander will be responsible for administering most of the Turnpike operations which directly affect the motoring public including fare collection, marketing, communications and Troop T of the Pennsylvania State Police.
        Alexander, 55, will begin his new duties with the Pennsylvania Turnpike on January 6, 1997 bringing to a close a 26-year career in New Jersey state government. As Director of Administration for the New Jersey Department of Community Affairs, he performed a number of management functions including budgeting, fiscal affairs, grant management, personnel and logistical services. He also oversaw several administrative and divisional reorganizations at that department.
        "Next to safety, customer service is our top priority at the Pennsylvania Turnpike," said James F. Malone, III, Chairman of the Pennsylvania Turnpike Commission. "This post calls for a top notch administrator. Mr. Alexander's record of accomplishment at the New Jersey Department of Community Affairs and his published works on management and budgeting make him uniquely qualified to manage development of our new Customer Service Department."
        Creation of a new Customer Service Department was recommended in a management study of the Pennsylvania Turnpike Commission conducted by the nationally-known management consulting firm Deloitte & Touche. The study also recommended creation of a new Information Technology Department. Robert Brown, a former worldwide manager for strategic planning and system development with Black & Decker was hired earlier this year to manage that department.
         Alexander brings a number of professional and academic credits to his new position as Deputy Executive Director for Customer Service. He has taught courses in municipal finance administration and municipal budgetmaking for Rutgers University. He has also served as an instructor for various training programs for local officials on budgeting and management topics.
        Author of The Municipal Budget Process, a textbook used in a course of the same name at Rutgers University, Alexander has written chapters in municipal finance and public policy for several other books. A number of his articles have appeared in the publication New Jersey Municipalities. He has also written numerous articles on the history of Pennsylvania railroads.
        A 1963 cum laude graduate of Middlebury College in Vermont, Alexander went on to the University of Pennsylvania where he received his Master of Governmental Administration in 1964 from the Fels Institute of Local and State Government, Wharton Graduate Division.


         P.O. Box 67676, Harrisburg, PA 17106-7676         Phone: (717) 939-9551         Fax: (717) 986-9649