|
 E-ZPass
If
you have questions about your E-ZPass account,
PIN, password, transactions, or would like to
open an E-ZPass account, please call our E-ZPass
Customer Service Center at 1-877 PENNPASS
(1-877-736-6727), then select option
'1,' Monday - Friday, 8:30 a.m. to 5:00 p.m.
Click here for EZ Pass information.
If
you have any other questions or comments about
our E-ZPass program, please call 1-800-331-3414,
then select option '1' followed by option '4'
to reach a Customer Assistance Center representative
Monday - Friday, from 8:30 a.m. to 4:30 p.m.
Or you can email us at ptccustsrv@paturnpike.com.
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What
is an E-ZPass V-Toll?
Begining July 1, 2003, the EZ
Pass toll charge for Class 1 (up to 7001 lbs.)
and Class 2 (7001 to 15,000 lbs.) vehicles will
be raised from $1.50 to $5.00. Click
here for more.
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I need directions.
There
are a few different ways we can assist you with
general directions for your travels.
You can call our Customer Assistance Center
at 1-800-331-3414 (press option
2, then option 4) Monday through Friday from
8:30 a.m. 5:00 p.m. and speak with one of our
representatives.
We also have a Pennsylvania
Turnpike Travel Map you can print from our
web site.
If your require directions that take you further
off the PA Turnpike, you can also access www.mapquest.com for more detailed directions for your travels.
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How much will
my toll be? What class vehicle am I?
Our
Toll/Mileage Calculator on our web site is the
fastest, easiest way to find out how many miles
your travel will be between any two interchanges,
and what your toll cost will be. It will also
help you identify what class your vehicle belongs
to (passenger vehicles are class 1, etc.) You
can get this information for all classes of
vehicles.
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How can I find out travel and weather conditions on the Turnpike, as well as road construction information?
There are several ways
you can easily access weather, roadway and construction information for the
Pennsylvania Turnpike:
On
the web at www.paturnpike.com. Simply click on the
Real-Time Turnpike Conditions button. This takes
you to a description screen. Click on Continue.
On the next page enter the two endpoints of
your travels, then click Start. The following
page will show you Roadway and Weather Conditions,
Travel Advisories and Construction Advisories
for those areas you selected.
By phone you have several options:
1. Call 1-800-932-0586. This
goes directly to our Operations Center.
2. Call 1-800-331-3414; press
2; press 1. This is an automated line that provides
updates every 3 hours for all sections of the
PA Turnpike - section by section or in its entirely.
3. Call *11 from your cellular phone. This goes directly to our Operations
Center as well.
Additionally,
we also use www.accuweather.com and www.weather.com to find information for other areas in addition
to our area. You simply put in the zip code
or city name of where you would like to view
conditions for, then hit 'enter' to see those
weather conditions.
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If I had lost my toll ticket and paid full fare, but then found my ticket, how can I apply for a refund of the difference?
In order to be
considered for a refund when you lost your ticket, you will need to send the
original ticket, your receipt showing you paid full fare, along with an
explanation to the following address:
PA Turnpike Commission
ATTN: Systems Audit
P.O. Box 67676
Harrisburg, PA 17106-7676
Please retain a copy of
the original ticket and a copy of your receipt for your records. Requests for
refunds take approximately 8 weeks to be processed.
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What do the different numbers/letters on my toll receipt mean?
a. The
day on the toll ticket is a three-digit number. The toll machine would only
accept a three-digit number. This is called a Julian date, and the numbers run
from 1 to 365. You will need a calendar to assist you in determining what a
certain day was.
b. The time on the toll tickets is in military time. Daylight
hours would be: 1am - is 0100 hours to 12 noon - is 1200 hours after noon to
evening hours are: 1pm - is 1300 hours to 12 midnight - is 2400 hours.
c. Ent-stands for: what interchange number you entered at.
d. Ext-stands for: what interchange number you
exited/(departed) at.
e. Coll-stands for: the toll collector's badge number. This
would be the toll collector working their eight-hour shift in a tollbooth
numbered lane.
f. Trans-stands for transaction number.
g. Cls-stands for: vehicle class. A class one vehicle is any
passenger vehicle-car, van, or pick up truck weight 7,000 pounds or less. Class
two-any vehicle weighting 7,001 to 15,000 pounds. Class three-any vehicle
weighting 15,001 to 19,000 pounds. Class four-any vehicle weight 19,001 to
30,000 pounds. Class five-any vehicle weighting 30,001 to 45,000 pounds. Class
six-any vehicle weighing 45,001 to 62,000 pounds. Class seven-any vehicle
weighing 62,001 to 80,000 pounds. Class eight-any vehicle weighing 80,001 to
100,000 pounds. Class nine-any vehicle weighing over 100,000 pounds.
h. Fare paid-stands for: what toll fare a customer was charged
driving from one interchange to another interchange.
i. Tpuo-stands for: turnpike unusual occurrence code. Here are
what the codes on the toll ticket stand for.
L-lost ticket, U-uturn, X-error, P-insufficient funds, N-no read, E-excess
time, M-minimum time, A-no read (full fare), R-reclass.
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I will be driving on the Turnpike with propane gas or a placarded load. Are their any restrictions I should be aware of?
If
you are hauling propane and the weight is 100
pounds or under, you are safe to travel without
restriction. If, however, you are carrying over
100 pounds of propane or a placard, please see
our hazardess
material section for any restrictions that
may apply.
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If my vehicle breaks down while on the Turnpike,
what should I do?
First,
please try to pull off the roadway as far away
from traffic as possible. If you have a cellular
phone, dial *11 (or 1-800-332-3880 or 1-800-932-0586).
Your call will be directed to our Operations
Center, where appropriate services can be dispatched.
If you do not have a cellular phone, we have
call boxes installed every mile, where you can
press a button for one of 4 services: fire,
ambulance, state police, and authorized towing
service.
It is a good idea to
identify your disabled vehicle by putting on your 4-way flashers and hanging a
white cloth from your vehicle's window. After making contact with us, please
stay with your vehicle. This will insure that you can be helped immediately
when assistance arrives.
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How can I apply for employment with the PA Turnpike Commission?
If
you send us your mailing address, we would be
happy to send you an employment application
for the PA Turnpike Commission. As positions
become available, you will be contacted if your
background and experience relate to those positions.
You can email us your mailing address at: ptccustsrv@paturnpike.com.
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I have questions,
concerns or comments about service plazas, gas
stations, welcome centers, or authorized service
garages on the PA Turnpike. Who do I direct
them to?
Our service plazas, gas stations and authorized
service garages are owned and operated by outside
vendors who partner with the PA Turnpike. The
Turnpike itself operates the welcome centers.
If you have any questions, concerns, or comments,
you can contact us in the following ways:
By phone: 1-800-331-3414, press
2; press 4; for Customer Assistance, Monday
through Friday, 8:30 to 4:30.
By email: ptccustsrv@paturnpike.com
By U.S. mail:
PA Turnpike Commission
ATTN: Customer Assistance Center
P.O. Box 67676
Harrisburg, PA 17106-7676
Please be sure to
provide us with as many details as possible to best assist you.
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If I would like to contact the PA Turnpike Commission for these or any other
issues, or would simply like to offer a comment or suggestion, whom do I
contact?
Customer comments,
issues and concerns are important to us. We strive to provide our customers
with a safe, reliable and enjoyable experience while traveling our roadways. If
you would like to contact us, you can do so by phone, email or U.S. postal
mail.
Phone: 1-800-331-3414
Email: ptccustsrv@paturnpike.com
U.S. mail:
PA Turnpike
Commission
ATTN: Customer Assistance Center
P.O. Box 67676
Harrisburg, PA 17106-7676
We
will do our best to respond to your written
correspondence within 5 business days from the time we receive it.
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