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Frequently Asked Questions

The PA Turnpike Commission's web site contains a tremendous amount of interesting and valuable information. Please take a moment to explore the numerous links we have that cover all areas of our organization.

If you cannot find the information you are looking for at our web site or in the following Question and Answers section, please feel free to contact our Customer Assistance Center at 1-800-331-3414; press '2' for the PA Turnpike Commission, then press '4' to speak with a Customer Assistance Center Representative. Our call center is open Monday - Friday from 8:30 a.m. to 4:30 p.m. E.S. T.

E-ZPass

What is an E-ZPass V-Toll?

I need directions.

How much will my toll be? What class vehicle am I?

How can I find out travel and weather conditions on the Turnpike, as well as road construction information?

If I had lost my toll ticket and paid full fare, but then found my ticket, how can I apply for a refund of the difference?

What do the different numbers/letters on my toll receipt mean?

I will be driving on the Turnpike with propane gas or a placarded load. Are there any restrictions I should be aware of?

If my vehicle breaks down while on the Turnpike, what should I do?

How can I apply for employment with the PA Turnpike Commission?

I have questions, concerns or comments about service plazas, gas stations, welcome centers, or authorized service garages on the PA Turnpike. To whom do I direct them to?

If I would like to contact the PA Turnpike Commission for these or any other issues, or would simply like to offer a comment or suggestion, whom do I contact?

E-ZPass

If you have questions about your E-ZPass account, PIN, password, transactions, or would like to open an E-ZPass account, please call our E-ZPass Customer Service Center at 1-877 PENNPASS (1-877-736-6727), then select option '1,' Monday - Friday, 8:30 a.m. to 5:00 p.m.

Click here for EZ Pass information.

If you have any other questions or comments about our E-ZPass program, please call 1-800-331-3414, then select option '1' followed by option '4' to reach a Customer Assistance Center representative Monday - Friday, from 8:30 a.m. to 4:30 p.m. Or you can contact us via our convenient online Customer Service form.

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What is an E-ZPass V-Toll?

Begining July 1, 2003, the EZ Pass toll charge for Class 1 (up to 7001 lbs.) and Class 2 (7001 to 15,000 lbs.) vehicles will be raised from $1.50 to $5.00. Click here for more.

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I need directions.

There are a few different ways we can assist you with general directions for your travels.
You can call our Customer Assistance Center at 1-800-331-3414 (press option 2, then option 4) Monday through Friday from 8:30 a.m. 5:00 p.m. and speak with one of our representatives.

We also have a Pennsylvania Turnpike Travel Map you can print from our web site.
If your require directions that take you further off the PA Turnpike, you can also access www.mapquest.com for more detailed directions for your travels.

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How much will my toll be? What class vehicle am I?

Our Toll/Mileage Calculator on our web site is the fastest, easiest way to find out how many miles your travel will be between any two interchanges, and what your toll cost will be. It will also help you identify what class your vehicle belongs to (passenger vehicles are class 1, etc.) You can get this information for all classes of vehicles.

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How can I find out travel and weather conditions on the Turnpike, as well as road construction information?

The Turnpike Roadway Information Program (TRIP) gathers information through automated data and video feeds from the Turnpike's 24/7 Traffic Operations Center along with information from roadway crews, police, and emergency responders and delivers it to you via the Turnpike's Interactive Travel Web Map, service plaza message boards, the toll-free telephone call-in advisory system, and the automated Preferred Traveler e-mail and text message notification systems.

The Turnpike's Interactive Travel Web Map delivers a quick and easy view of current conditions across all 537 miles of the Turnpike. This dynamic map features multiple live web cams, at-a glance traffic flow status, weather conditions, audio travel advisories and more.

The Preferred Traveler program allows travelers to sign up to receive traffic, weather, and construction alerts via e-mail or cell phone text messages. Alerts are customized based upon selected route and schedule.

  • Call 866-976-TRIP (866-976-8747) for the TRIP Hotline
  • Call 1-800-932-0586 or *11 from your cellular phone to contact our Operations Center directly.
  • Or
  • Call 1-800-331-3414; press 2; press 1. This is an automated line that provides updates every 3 hours for all sections of the PA Turnpike - section by section or in its entirely.
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If I had lost my toll ticket and paid full fare, but then found my ticket, how can I apply for a refund of the difference?

In order to be considered for a refund when you lost your ticket, you will need to send the original ticket, your receipt showing you paid full fare, along with an explanation to the following address:

PA Turnpike Commission
ATTN: Systems Audit
P.O. Box 67676
Harrisburg, PA 17106-7676

Please retain a copy of the original ticket and a copy of your receipt for your records. Requests for refunds take approximately 8 weeks to be processed.

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What do the different numbers/letters on my toll receipt mean?

a. The day on the toll ticket is a three-digit number. The toll machine would only accept a three-digit number. This is called a Julian date, and the numbers run from 1 to 365. You will need a calendar to assist you in determining what a certain day was.

b. The time on the toll tickets is in military time. Daylight hours would be: 1am - is 0100 hours to 12 noon - is 1200 hours after noon to evening hours are: 1pm - is 1300 hours to 12 midnight - is 2400 hours.

c. Ent-stands for: what interchange number you entered at.

d. Ext-stands for: what interchange number you exited/(departed) at.

e. Coll-stands for: the toll collector's badge number. This would be the toll collector working their eight-hour shift in a tollbooth numbered lane.

f. Trans-stands for transaction number.

g. Cls-stands for: vehicle class. A class one vehicle is any passenger vehicle-car, van, or pick up truck weight 7,000 pounds or less. Class two-any vehicle weighting 7,001 to 15,000 pounds. Class three-any vehicle weighting 15,001 to 19,000 pounds. Class four-any vehicle weight 19,001 to 30,000 pounds. Class five-any vehicle weighting 30,001 to 45,000 pounds. Class six-any vehicle weighing 45,001 to 62,000 pounds. Class seven-any vehicle weighing 62,001 to 80,000 pounds. Class eight-any vehicle weighing 80,001 to 100,000 pounds. Class nine-any vehicle weighing over 100,000 pounds.

h. Fare paid-stands for: what toll fare a customer was charged driving from one interchange to another interchange.

i. Tpuo-stands for: turnpike unusual occurrence code. Here are what the codes on the toll ticket stand for.
L-lost ticket, U-uturn, X-error, P-insufficient funds, N-no read, E-excess time, M-minimum time, A-no read (full fare), R-reclass.

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I will be driving on the Turnpike with propane gas or a placarded load. Are there any restrictions I should be aware of?

If you are hauling propane and the weight is 100 pounds or under, you are safe to travel without restriction. If, however, you are carrying over 100 pounds of propane or a placard, please see our hazardous material section for any restrictions that may apply.

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If my vehicle breaks down while on the Turnpike, what should I do?

First, please try to pull off the roadway as far away from traffic as possible. If you have a cellular phone, dial *11 (or 1-800-332-3880 or 1-800-932-0586). Your call will be directed to our Operations Center, where appropriate services can be dispatched. If you do not have a cellular phone, we have call boxes installed every mile, where you can press a button for one of 4 services: fire, ambulance, state police, and authorized towing service.

It is a good idea to identify your disabled vehicle by putting on your 4-way flashers and hanging a white cloth from your vehicle's window. After making contact with us, please stay with your vehicle. This will insure that you can be helped immediately when assistance arrives.

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How can I apply for employment with the PA Turnpike Commission?

If you send us your mailing address, we would be happy to send you an employment application for the PA Turnpike Commission. As positions become available, you will be contacted if your background and experience relate to those positions. You can contact us via our convenient online Customer Service form.

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I have questions, concerns or comments about service plazas, gas stations, welcome centers, or authorized service garages on the PA Turnpike. To whom do I direct them to?


Our service plazas, gas stations and authorized service garages are owned and operated by outside vendors who partner with the PA Turnpike. PennDOT operates the welcome center. If you have any questions, concerns, or comments, you can contact us in the following ways:

By phone: 1-800-331-3414, press 2; press 4; for Customer Assistance, Monday through Friday, 8:30 to 4:30.

Online: contact us via our convenient online Customer Service form.

By U.S. mail:
PA Turnpike Commission
ATTN: Customer Assistance Center
P.O. Box 67676
Harrisburg, PA 17106-7676

Please be sure to provide us with as many details as possible to best assist you.

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If I would like to contact the PA Turnpike Commission for these or any other issues, or would simply like to offer a comment or suggestion, whom do I contact?

Customer comments, issues and concerns are important to us. We strive to provide our customers with a safe, reliable and enjoyable experience while traveling our roadways. If you would like to contact us, you can do so by phone, email or U.S. postal mail.

Phone: 1-800-331-3414

Online: contact us via our convenient online Customer Service form.



U.S. mail:
PA Turnpike Commission
ATTN: Customer Assistance Center
P.O. Box 67676
Harrisburg, PA 17106-7676

We will do our best to respond to your written correspondence within 5 business days from the time we receive it.

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