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 How can I find out travel and weather conditions on the Turnpike, as well as road construction information?
The Turnpike Roadway Information Program (TRIP) gathers information through automated data and video feeds from the Turnpike's 24/7 Traffic Operations Center along with information from roadway crews, police, and emergency responders and delivers it to you via the Turnpike's Interactive Travel Web Map, service plaza message boards, the toll-free telephone call-in advisory system, and the automated Preferred Traveler e-mail and text message notification systems.
The Turnpike's Interactive Travel Web Map delivers a quick and easy view of current conditions across all 537 miles of the Turnpike. This dynamic map features multiple live web cams, at-a glance traffic flow status, weather conditions, audio travel advisories and more.
The Preferred Traveler program allows travelers to sign up to receive traffic, weather, and construction alerts via e-mail or cell phone text messages. Alerts are customized based upon selected route and schedule.
- Call 866-976-TRIP (866-976-8747) for the TRIP Hotline
- Call 1-800-932-0586 or *11 from your cellular phone to contact our Operations Center directly.
- Or
- Call 1-800-331-3414; press 2; press 1. This is an automated line that provides updates every 3 hours for all sections of the PA Turnpike - section by section or in its entirely.
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If I had lost my toll ticket and paid full fare, but then found my ticket, how can I apply for a refund of the difference?
In order to be
considered for a refund when you lost your ticket, you will need to send the
original ticket, your receipt showing you paid full fare, along with an
explanation to the following address:
PA Turnpike Commission
ATTN: Systems Audit
P.O. Box 67676
Harrisburg, PA 17106-7676
Please retain a copy of
the original ticket and a copy of your receipt for your records. Requests for
refunds take approximately 8 weeks to be processed.
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What do the different numbers/letters on my toll receipt mean?
a. The
day on the toll ticket is a three-digit number. The toll machine would only
accept a three-digit number. This is called a Julian date, and the numbers run
from 1 to 365. You will need a calendar to assist you in determining what a
certain day was.
b. The time on the toll tickets is in military time. Daylight
hours would be: 1am - is 0100 hours to 12 noon - is 1200 hours after noon to
evening hours are: 1pm - is 1300 hours to 12 midnight - is 2400 hours.
c. Ent-stands for: what interchange number you entered at.
d. Ext-stands for: what interchange number you
exited/(departed) at.
e. Coll-stands for: the toll collector's badge number. This
would be the toll collector working their eight-hour shift in a tollbooth
numbered lane.
f. Trans-stands for transaction number.
g. Cls-stands for: vehicle class. A class one vehicle is any
passenger vehicle-car, van, or pick up truck weight 7,000 pounds or less. Class
two-any vehicle weighting 7,001 to 15,000 pounds. Class three-any vehicle
weighting 15,001 to 19,000 pounds. Class four-any vehicle weight 19,001 to
30,000 pounds. Class five-any vehicle weighting 30,001 to 45,000 pounds. Class
six-any vehicle weighing 45,001 to 62,000 pounds. Class seven-any vehicle
weighing 62,001 to 80,000 pounds. Class eight-any vehicle weighing 80,001 to
100,000 pounds. Class nine-any vehicle weighing over 100,000 pounds.
h. Fare paid-stands for: what toll fare a customer was charged
driving from one interchange to another interchange.
i. Tpuo-stands for: turnpike unusual occurrence code. Here are
what the codes on the toll ticket stand for.
L-lost ticket, U-uturn, X-error, P-insufficient funds, N-no read, E-excess
time, M-minimum time, A-no read (full fare), R-reclass.
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I will be driving on the Turnpike with propane gas or a placarded load. Are there any restrictions I should be aware of?
If
you are hauling propane and the weight is 100
pounds or under, you are safe to travel without
restriction. If, however, you are carrying over
100 pounds of propane or a placard, please see
our hazardous
material section for any restrictions that
may apply.
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If my vehicle breaks down while on the Turnpike,
what should I do?
First,
please try to pull off the roadway as far away
from traffic as possible. If you have a cellular
phone, dial *11 (or 1-800-332-3880 or 1-800-932-0586).
Your call will be directed to our Operations
Center, where appropriate services can be dispatched.
If you do not have a cellular phone, we have
call boxes installed every mile, where you can
press a button for one of 4 services: fire,
ambulance, state police, and authorized towing
service.
It is a good idea to
identify your disabled vehicle by putting on your 4-way flashers and hanging a
white cloth from your vehicle's window. After making contact with us, please
stay with your vehicle. This will insure that you can be helped immediately
when assistance arrives.
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How can I apply for employment with the PA Turnpike Commission?
If
you send us your mailing address, we would be
happy to send you an employment application
for the PA Turnpike Commission. As positions
become available, you will be contacted if your
background and experience relate to those positions.
You can contact us via our convenient online Customer Service form.
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I have questions,
concerns or comments about service plazas, gas
stations, welcome centers, or authorized service
garages on the PA Turnpike. To whom do I direct them to?
Our service plazas, gas stations and authorized
service garages are owned and operated by outside
vendors who partner with the PA Turnpike. PennDOT operates the welcome center.
If you have any questions, concerns, or comments,
you can contact us in the following ways:
By phone: 1-800-331-3414, press
2; press 4; for Customer Assistance, Monday
through Friday, 8:30 to 4:30. Online: contact us via our convenient online Customer Service form.
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