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Frequently Asked E-ZPass Questions

About E-ZPass FAQs

  1. What payment methods are available for E-ZPass accounts?
  2. Where can I use E-ZPass?

 

E-ZPass Account FAQs

  3. Where can I purchase E-ZPass?
  4. Can I purchase E-ZPass as a gift?
  5. What is E-ZPass Plus?
  6. Where is E-ZPass Plus Available?
  7. Where Can I Use E-ZPass on the Pennsylvania Turnpike?
  8. What do I do if I forget my password and pin number to access my E-ZPass account online?
  9. Who can access my account?
  10. What do I have to do if my vehicle information changes?
  11. What if I move?
  12. How do I close my account?
  13. How can I get a monthly statement?
  14. Will I receive a receipt for E-ZPass at the tollbooths?
  15. What if my account balance reaches zero?
  16. What if I want to change my payment method or the number of vehicles on my plan?
  17. What if I lose the credit card that funds my E-ZPass account?
  18. What if I am issued a new credit card?

 

E-ZPass Transponder FAQs

  19. Can I have more than one transponder on my account?
  20. What if my transponder is lost or stolen?
  21. Are there any times when I should not use my transponder?
  22. How do I know if my transponder is reading properly?
  23. What is Express E-ZPass and where is it available?

 

E-ZPass Violations FAQs

  24. What constitutes a violation?
  25. What happens to a violator?
  26. I received a violation notice. What should I do?
  27. I entered the system through an E-ZPass lane, but I exited through a ticket lane by mistake.
  28. I noticed a charge on my account statement called a V-toll. What does it mean?
  29. I noticed a $5 charge on my account, but it doesn’t mention a V-toll. What happened?
  30. How can I dispute a toll that has been charged to my E-ZPass account?
  31. What do I do if my transponder didn’t read and I was forced to pay maximum fare in the lane?
  32. What do I do if my transponder didn’t read and I received a Certificate of Passage in the lane?

 

E-ZPass Speed FAQs

  33. How fast can I drive through an E-ZPass lane?
  34. Can I be cited for exceeding the speed limit in an E-ZPass lane?

 

E-ZPass Miscellaneous FAQs

  35. I sometimes pull a camper or trailer with my vehicle. Can I still use my transponder?
  36. What is an E-ZPass Only ramp?
  37. Can I use my transponder in my RV?



About E-ZPass FAQs

1. What payment methods are available for E-ZPass accounts?

a. Automatic payment from bank account.
An initial payment of $35 per transponder plus a $3 annual fee is required to open your account. (Please include a voided check along with your payment.) This option authorizes the PTC to initiate debit entries from your bank account for a minimum of $35 per transponder. This replenishment takes place whenever your account balance reaches a cumulative value of $10 or less per transponder. ($10 x # of Transponders) NO DEPOSIT IS REQUIRED. The replenishment amount will be increased if an account replenishes more than 3 times a month. THIS OPTION IS NOT AVAILABLE IF YOU APPLY ONLINE.

b. Credit, Debit or Check Card
An initial payment of $35 per transponder plus a $3 annual fee is required to open your account. This option authorizes the PTC to charge the credit card listed on your account a minimum of $35 per transponder when your account balance reaches a cumulative value of $10 or less per transponder. ($10 x # of Transponders).

NO DEPOSIT IS REQUIRED. The replenishment amount will be increased if an account replenishes more than 2 times a month. THIS OPTION IS REQUIRED FOR E-ZPASS PLUS.

c. Manual (Personal Check or Cash)
This option requires a $10 deposit for each transponder. (Make checks payable to the Pennsylvania Turnpike Commission) An initial payment of $35 per transponder plus a $3 annual fee to open your account. This option requires you to replenish your account balance when it reaches a cumulative value of $15 or less per transponder ($15 x # of Transponders). To replenish your account, send a check to or pay cash at the PTC E-ZPass Customer Service Center. You may also replenish your account by Credit Card. Be aware that there is no billing process. Please allow 5 days for mail delivery and posting to your account. The minimum amount required to establish a manual account is $10 for a transponder deposit plus $35 for tolls and $3 for the annual fee per transponder or a total of $48 per transponder. THIS OPTION IS NOT AVAILABLE IF YOU APPLY ONLINE.

2. Where can I use E-ZPass?

The following facilities are currently participating in the E-ZPass program:

Buffalo and Fort Erie Public Bridge Authority
Peace Bridge

Burlington County Bridge Commission
Burlington – Bristol Bridge
Tacony – Palmyra Bridge

Delaware Department of Transportation
State Route 1
Interstate 95

Delaware River and Bay Authority
Delaware Memorial Bridge

Delaware River Joint Toll Bridge Commission
Trenton-Morrisville
New Hope-Lambertville
I-78 Bridge
Easton-Phillipsburg
Portland-Columbia
Delaware Water Gap
Milford-Montague

Delaware River Port Authority
Commodore Barry Bridge
Walt Whitman Bridge
Ben Franklin Bridge
Betsy Ross Bridge

Illinois State Toll Highway Authority
North - South Tollway
Tri - State Tollway
Ronald Reagan Memorial Tollway
Northwest Tollway

Indiana Toll Road Concession Company LLC
Indiana Toll Road

Maine Turnpike Authority
Maine Turnpike

Maryland Transportation Authority
Francis Scott Key Bridge
Fort McHenry Tunnel
Baltimore Harbor Tunnel
John F. Kennedy Highway
Lane Memorial Bridge
Nice Memorial Bridge
Hatem Memorial Bridge

Massachusetts Department of Transportation
Massachusetts Turnpike
Boston Extension
Ted Williams Tunnel
Callahan and Sumner Tunnels
Tobin Memorial Bridge

MTA Bridges and Tunnels
Bronx-Whitestone Bridge
Brooklyn-Battery Tunnel
Cross Bay Bridge
Henry Hudson Bridge
Queens Midtown Tunnel
Throgs Neck Bridge
Triborough Bridge
Verrazano-Narrows Bridge
Marine Parkway
Gil Hodges Bridge

New Hampshire Dept of Transportation, Bureau of Turnpikes
New Hampshire Turnpike (Bedford, Hampton, Hooksett)

New Jersey Turnpike Authority
New Jersey Turnpike
Garden State Parkway

New York State Bridge Authority
Newburgh-Beacon Bridge
Bear Mountain Bridge
Mid-Hudson Bridge
Rip Van Winkle Bridge
Kingston-Rhinecliff Bridge

New York State Thruway Authority
Thruway ticket system
Grand Island Bridges
Tappan Zee Bridge

North Carolina Turnpike Authority (Effective January 2013)

Ohio Turnpike Commission
Ohio Turnpike

Pennsylvania Turnpike Commission
Pennsylvania Turnpike

Port Authority of New York & New Jersey
Bayonne Bridge
George Washington Bridge
Goethals Bridge
Holland Tunnel
Lincoln Tunnel
Outerbridge Crossing

Rhode Island Turnpike and Bridge Authority
Newport/Pell Bridge
Mount Hope Bridge

Skyway Concession Company LLC
Chicago Skyway Bridge

South Jersey Transportation Authority
Atlantic City Expressway

Virginia Department of Transportation
Coleman Bridge (Rt. 17)
Dulles Toll Road
Powhite Parkway Extension (Rt. 76)
Chesapeake Expressway (Rt. 168)
Dulles Greenway
Richmond Metropolitan Authority Expressway (Rt. 195)
Pocahontas Parkway (Rt. 895)

West Virginia Parkway Economic Development and Tourism Authority
West Virginia Turnpike

Please check our website for updates on additional participating agencies at www.paturnpike.com.

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E-ZPass Account FAQs

3. Where can I purchase E-ZPass?

E-ZPass is available at the PTC E-ZPass Customer Service Center, at 7631 Derry Street, Harrisburg, PA 17111, select retail locations, participating Pennsylvania AAA offices, and PA Turnpike Tag Teller vending machines.

For current locations that offer E-ZPass, please call 1.877.PENNPASS (736.6727) or visit our website at www.paturnpike.com.

Please note that customers who would like to add transponders to existing accounts can call the E-ZPass Customer Service Center or visit our website at www.paturnpike.com.

4. Can I purchase E-ZPass as a gift?

Yes. The Pennsylvania Turnpike Commission offers E-ZPass Gift Certificates as a convenient way of gift giving. E-ZPass Gift Certificates can be used to open a new E-ZPass account or to add value to the prepaid balance of an existing E-ZPass account.

E-ZPass Gift Certificates can be purchased in amounts starting at $38 (the minimum required to open a new account) to a maximum of $100. You may visit the PTC E-ZPass Customer Service Center at 7631 Derry Street in Harrisburg, PA 17111, call 1.877.PENNPASS (736.6727), visit any of our select AAA locations, or go to our website, www.paturnpike.com to purchase E-ZPass Gift Certificates.

5. What is E-ZPass Plus?

E-ZPass Plus is a benefit for E-ZPass customers that allows them to use their transponders to pay for charges at participating facilities displaying the E-ZPass Plus logo. There is no additional charge for the E-ZPass Plus program. You only pay the charges when they occur. Charges less than $20 are deducted from your prepaid E-ZPass account. Charges of $20 or more are charged directly to the credit card used to replenish your E-ZPass account. All E-ZPass Plus transactions are recorded on your statement.

All accounts with a prepaid balance and a valid credit card for primary replenishment are automatically enrolled in E-ZPass Plus. If you decide not to participate in the E-ZPass Plus program, you can make that change by either accessing your account on the PTCís website www.paturnpike.com, or by contacting the PTC E-ZPass Customer Service Center at 1.877.PENNPASS (736.6727).

Please note that the E-ZPass Plus program is not available for those E-ZPass customers whose primary prepaid replenishment is ACH or Manual. If you have chosen ACH or Manual as your primary form of replenishment and you would like to participate in E-ZPass Plus, please contact the PTC E-ZPass Customer Service Center at 1.877.PENNPASS (736.6727).

By participating in the E-ZPass Plus program, you consent to the release of your name and address to E-ZPass Plus facility operators.

6. Where is E-ZPass Plus Available?

E-ZPass Plus is currently available at the following sites:

  • Albany Airport, NY, NY
  • John F. Kennedy International Airport, Jamaica, NY
  • LaGuardia Airport, NY, NY
  • Newark Liberty International Airport, Newark, NJ
  • New York Avenue Garage, Atlantic City, NJ
  • Atlantic Avenue Parking Lot, Atlantic City, NJ
  • Atlantic City International Airport, Atlantic City, NJ
  • Syracuse Hancock International Airport Syracuse, NY
  • Great New York State Fair, Syracuse, NY ( Seasonal )

7. Where Can I Use E-ZPass on the Pennsylvania Turnpike?

E-ZPass can be used on all Pennsylvania Turnpike roadways. These include the entire mainline roadway of the Pennsylvania Turnpike from east to west (Interstate 76, 70 and 276 - Delaware River Bridge to Gateway), the Northeastern Extension (Interstate 476 - Mid-County to Clarks Summit), the Amos K. Hutchinson Bypass (Turnpike 66), Interstate 376 (Toll), the Findlay Connector (Turnpike 576), and the Mon-Fayette Expressway (Turnpike 43).

You can also use E-ZPass outside of Pennsylvania. Refer to FAQ #2 for a list of participating agencies.

8. What do I do if I forget my password and pin number to access my E-ZPass account online?

Please call the PTC E-ZPass Customer Service Center during normal business hours (Monday-Friday, 8:30 am until 5:00 pm) at 1.877.PENNPASS (736.6727). For your protection, you will be required to verify account information to obtain your pin.

9. Who can access my account?

The Pennsylvania Turnpike Commissionís E-ZPass Customer Service Center only discloses account information to account holders or parties authorized by the account holder.

To add an authorized contact person to your account, complete an authorization form and mail it to 7631 Derry Street , Harrisburg, Pa 17111,or fax it back to the E-ZPass Customer Service Center at 717.565.4311. Please contact the E-ZPass Customer Service Center during normal business hours (Monday - Friday, 8:30 am until 5:00 pm) at 1.877.PENNPASS (736.6727) or visit us on the web at www.paturnpike.com to obtain a form.

10. What do I have to do if my vehicle information changes?

Call the PTC E-ZPass Customer Service Center at 1.877.PENNPASS (736.6727) or visit our website at www.paturnpike.com as soon as possible to update your vehicle and license plate information.

11. What if I move?

Log into your account on the web at www.paturnpike.com, or call the E-ZPass Customer Service Center at 1.877.PENNPASS (736.6727) to update your address and telephone information.

12. How do I close my account?

To close your account, please return your transponder along with a letter indicating you would like to close your account to the PTC E-ZPass Customer Service Center, 7631 Derry Street, Harrisburg, PA 17111. It is highly recommended that when returning your E-ZPass transponder you use a method that can provide proof of delivery. To prevent your transponder from being read during delivery, we also recommend that you enclose the transponder in the original silver packaging that was provided with your transponder, or wrap the transponder in aluminum foil. To avoid any collection activity, please include payment if you have a negative account balance. If you have an available account balance, remaining funds will be returned to the original method of payment within 30 days.

13. How can I get a monthly statement?

Printed detailed monthly statements are available at a cost of $4 per month for every three transponders. Your account information is also available for a limited number of days at no charge on the web at www.paturnpike.com or by calling 1.877.PENNPASS (736.6727). Statements requested via the phone are also subject to the $4 monthly fee.

14. Will I receive a receipt for E-ZPass at the tollbooths?

No. Your account statement serves as your receipt.

15. What if my account balance reaches zero?

If you attempt to use your transponder when there is an insufficient toll balance (account balance is $0 or less) in your prepaid account, you will be considered a violator and be subject to paying additional fees. If you plan to use the Turnpike, remove your transponder from the windshield, place it in its original transponder silver packaging, get a ticket at entry, and pay cash when exiting.

16. What if I want to change my payment method or the number of vehicles on my plan?

You can log into your account on the website at www.paturnpike.com to make the change, or call the PTC E-ZPass Customer Service Center at 1.877.PENNPASS (736.6727).

17. What if I lose the credit card that funds my E-ZPass account?

First, call your credit card company to report the loss or theft. Then, call the E-ZPass Customer Service Center at 1.877.PENNPASS (736.6727) and report the loss, or visit our website at www.paturnpike.com to update your account with new credit card information. You will have the ability to pay by a different method until your new card is issued.

18. What if I am issued a new credit card?

Log into your account at www.paturnpike.com to update your credit card information, or call the E-ZPass Customer Service Center at 1.877.PENNPASS (736.6727) and provide the updated information.

 

E-ZPass Transponder FAQs

19. Can I have more than one transponder on my account?

Yes. The cost to add additional transponders is $38 per transponder. You may be required to provide additional vehicles, and your replenishment amount will be increased.

20. What if my transponder is lost or stolen?

Report it immediately by logging into your account at www.paturnpike.com, or by calling the PTC E-ZPass Customer Service Center at 1.877.PENNPASS (736.6727). You will not be responsible for any charges incurred after you report a lost or stolen transponder, but you will be responsible for any charges incurred prior to notification. You will also be required to pay a Lost/Stolen fee. If you find your transponder, do not use it. Call the E-ZPass Customer Service Center immediately.

21. Are there any times when I should not use my transponder?

Yes. You should not use your transponder under any of the following circumstances:

  • You reported your transponder as lost or stolen, but later find it.

  • You are using a different vehicle not registered on your account and have not advised the PTC E-ZPass Customer Service Center of the vehicle change.

  • You have an insufficient balance in your account. (Please place your transponder in the original transponder silver bag to ensure it does not read)

Instead, when you use the Turnpike, get a ticket at entry and pay cash at the tollbooth on exit until you have updated your information or replenished your account. This will prevent possible violations and additional fees.

22. How do I know if my transponder is reading properly?

Your transponder is being read properly when you receive a green light as you travel through the lane. (A yellow light indicates that your account is in low balance.) If you notice that you are not getting a green light as you enter and exit E-ZPass lanes and toll transactions are not posted properly to your account, make sure that your transponder is mounted properly and call the PTC E-ZPass Customer Service Center as soon as possible at 1.877.PENNPASS (736.6727). No feedback or green signal is displayed in Express E-ZPass lanes. (e.g. Warrendale, Mid-County ,Gateway and on the Mon/Fayette Expressway, Interchange M19,and Interchange M52.)

23. What is Express E-ZPass and where is it available?

Express E-ZPass is travel lanes where customers can travel at posted highway speed. No feedback or green signal is displayed in Express E-ZPass lanes. Express E-ZPass is available at the following interchanges:

  • Warrendale
  • Mid County
  • Gateway Interchange
  • M19 Interchange
  • M52 Interchange

 

E-ZPass Violations FAQs

24. What constitutes a violation?

A variety of events can trigger a violation at an E-ZPass lane. Some examples are:

  • A customer drives through an E-ZPass lane without an E-ZPass transponder;

  • A customer drives through an E-ZPass lane with an improperly mounted E-ZPass transponder;

  • A customer drives through an E-ZPass lane when his or her account information is not up to date;

  • A customer drives through an E-ZPass lane with a defective transponder; or

  • A customer drives through an E-ZPass lane with a transponder that has been reported lost or stolen;

  • A customer drives through an E-ZPass lane but does not have enough money in their account to pay the toll.

25. What happens to a violator?

Violators will be charged a maximum fare based on their point of exit to the farthest entry point on the Pennsylvania Turnpike ticket system plus additional administrative fees. Reminder: It is very important for customers to update account information (e.g. license plate number, vehicle information, and credit card information) to avoid violations. Account information may be updated online at www.paturnpike.com or by calling the PTC E-ZPass Customer Service Center at 1.877.PENNPASS (736.6727).

26. I received a violation notice. What should I do?

If you received a violation notice from any E-ZPass agency, it is important that you read the notice in its entirety and follow the instructions to resolve the violations as rules may vary by E-ZPass agency. In all cases you will have to prove that you are an E-ZPass customer in good standing. Be prepared to provide your transponder number, account number and a copy of your account statement. If you have questions about how to resolve the violation, contact the agency that issued the violation notice. Most have a toll-free telephone number listed on the violation notice.

The next thing you should do is contact the PTC E-ZPass Customer Service Center at 1.877.PENNPASS (736.6727) or through the website at www.paturnpike.com to determine why you received the violation notice. The four most common reasons for receiving a violation notice are:

  1. Your account does not have sufficient funds to pay for the toll.
  2. Your license plate is not on your account.
  3. Your transponder was not read at exit.
  4. Your transponder is not mounted properly on your windshield.

Check your account information to ensure all information is current. Check your account activity to make sure that your transponder is being read. This information might also help you resolve an appeal to the violation by proving your entry point on a toll road or by showing that the toll was in fact charged to your account. If your transponder is not mounted in your windshield, do so immediately.

27. I entered the system through an E-ZPass lane, but I exited through a ticket lane by mistake. What happens now?

Since you exited through a ticket lane without a ticket, the toll collector charged you a maximum fare based on the distance between your point of exit and the farthest entry point on the Turnpike ticket system. To obtain a refund and only pay for the distance you actually traveled, ask the toll collector for a form 33-11B and a cash receipt. The form 33-11B may also be accessed from our website at www.paturnpike.com. Complete the form in its entirety and send it with your receipt and a copy of your account statement to: PTC E-ZPass Customer Service Center, 7631 Derry Street, Harrisburg, PA 17111.

28. I noticed a charge on my account statement called a V-toll. What does it mean?

It means that your transponder was not read when you exited the system, but our violations system identified you. Because the system cannot determine how far you traveled on the system, you were charged a flat fee of $5, called a V-toll charge. If you receive a V-toll charge, check to see that your transponder is properly mounted. (Refer to the mounting instructions on pages 4 and 5 or the alternate instructions sent to you in your welcome packet). If you have further questions, please contact the PTC E-ZPass Customer Service Center at 1.877.PENNPASS (736.6727).

29. I noticed a $5 charge on my account, but it doesnít mention a V-toll. What happened?

This charge indicates that your transponder was read at exit, but not at entry (referred to as an orphan exit). Because the system cannot determine how far you traveled on the system, you were charged a flat fee of $5. If your vehicle was a Class 3 or higher (not a passenger car), you were charged a maximum fare based on the distance between your point of exit and the farthest entry point on the Turnpike. Check to see that your transponder is properly mounted. (Refer to the mounting instructions on pages 4 and 5 or the alternate instructions sent to you in your welcome packet). If you have further questions, please contact the E-ZPass Customer Service Center at 1.877.PENNPASS (736.6727).

30. How can I dispute a toll that has been charged to my E-ZPass account?

To dispute a toll, please complete Form 33-11B and include all requested documentation (available online at www.paturnpike.com) and forward it to the PTC E-ZPass Customer Service Center at 7631 Derry Street, Harrisburg, Pa 17111. To avoid delays in the processing of your request, please complete the form in its entirety before returning it. Forms received without all required information cannot be processed.

31. What do I do if my transponder didnít read and I was forced to pay maximum fare in the lane?

To dispute maximum fare charges you will need to retain your receipt as proof of payment, complete the 33-11B form and include an account statement that shows proof of your entry onto the turnpike. Forward the receipt, your account statement and completed form to the address on the 33-11B form. To avoid delays, you must provide the entry interchange number and transponder number.

32. What do I do if my transponder didnít read and I received a Certificate of Passage in the lane?

You are required to return the Certificate of Passage along with proof of where you entered the Turnpike indicating your point of entry on the day that the Certificate of Passage was issued (i.e. E-ZPass Account Statement) and a check or money order for the actual fare. These charges cannot be transferred to your E-ZPass account.

The actual fare can be obtained at our website at www.paturnpike.com under the toll/mileage calculator. Enter your entry interchange from your statement, the exit interchange from the Certificate of Passage and your vehicle class and axles. The system will calculate your fare, or call the PTC Customer Assistance Center at 1.800.331.3414. If you do not have proof of where you entered the Turnpike, you must pay the full fare on the Certificate of Passage.


E-ZPass Speed FAQs

33. How fast can I drive through an E-ZPass lane?

Obey posted speed limits in lanes.

34. Can I be cited for exceeding the speed limit in an E-ZPass lane?

Warning letters may be sent to customers who exceed the speed limit. Continued violations of the speed limit may result in a suspension of E-ZPass privileges.

 

E-ZPass Miscellaneous FAQs

35. I sometimes pull a camper or trailer with my vehicle.

Can I still use my transponder? Yes. On the Pennsylvania Turnpike, if the weight of the camper or trailer pushes you into a higher class of vehicle, the higher toll will be charged to your account. If you are traveling on other E-ZPass agency toll roads or bridges, please contact the appropriate agency for further information. Refer to the list participating agencies on FAQ # 2.

36. What is an E-ZPass Only ramp?

E-ZPass Only ramps are designed for E-ZPass customers to enter and exit the highway between regular interchanges.

37. Can I use my transponder in my RV?

If you have an RV, with a gross vehicle weight over 15,000 pounds, you will need to open a commercial account. If you have an RV that has a gross vehicle weight of 15,000 pounds or less, you may add it to your personal E-ZPass account. Please be prepared with your weight, tires and axels when calling to add an RV to your account. You may require a separate transponder programmed for the specific weight class of the RV.

 

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